0345 601 6687 or +44 2380 621980 if calling from abroadTips if you have been in an twist of fate:Make sure you are safe.Call the emergency services if all of us is injured or if the street is blocked.Swap information - other drivers/vehicles involved, passengers, and witnesses.Take images if secure to do so. Include the region, your harm, other cars harm, and car positions on the road.AND take into account to name to permit the Claims Team understand ASAP.
The claims helpline is open 24 hours an afternoon, twelve months a yr.
The claims helpline is a provider where you can record incidents to the operators who will immediately confirm whether your policy covers you for the incident. Remember to store this wide variety in your mobile phone in order that you can have it to be had if you have an twist of fate. Calls can be recorded for monitoring or training functions, to enhance the high-quality of service and to prevent and locate fraud.
If the auto is involved in an incident or you want to make a claim, please phone as quickly as viable. To assist deal with your name successfully, please have your certificate of motor insurance and info of the incident with you whilst you name. If you are at the scene of the twist of fate whilst you call the claims helpline and do now not have your certificates of motor insurance with you, please deliver the automobile registration quantity.Your claim may be tested and the group will speak with you how your claim might be progressed.All correspondence can be answered inside five operating days of receiving it.Repair carrier for an incident within the geographical limits (Great Britain, Northern Ireland, the Isle of Man, the Channel Islands)Message relay
A message can be passed to friends, family or colleagues.Claiming for damage blanketed below your coverage:Repairs
If harm to the car is blanketed and it may be repaired, one of the accredited repairers will touch you and arrange to gather the automobile. Repairs made through accredited repairers are guaranteed for three years.Authorisation
If an authorized repairer is used, you do now not want to get any estimates, and maintenance can start immediately after they have accepted.Delivery
When the paintings is carried out, the repairer will touch you to arrange a handy time to deliver the auto lower back to you.Paying for repairs
The Insurer, Ageas Insurance Limited, will pay the repair bill. All you need to do is pay any coverage extra direct to the repairer after they deliver the automobile returned to you.If the automobile cannot be repaired
If the car can not be economically repaired, a settlement amount could be presented to you within one week of the date the engineer’s file is acquired. Once this quantity is agreed, you may be despatched the payment within one running day of the insurer receiving satisfactory car files.
If the car is a total loss (a write-off), you must send in all of the authentic documents that are requested for (for example, the car registration report (V5C) and the current MOT certificate). An appointed salvage agent will arrange to collect the vehicle to do away with it. Please eliminate all your private property from the car earlier than it's far accrued. If you have got comprehensive cover you have got these following greater services:Get-you-home service in the geographical limits
If the automobile isn't roadworthy following an incident covered by your coverage, assistance could be given to get you and your passengers from the scene of the incident to your home or to your deliberate vacation spot, difficulty to a maximum fee of £250. If you can't whole your adventure, overnight accommodation can be paid for as much as £75 in step with character for you and your passengers.Guaranteed courtesy automobile
To maintain you cell, whilst using an authorised repairer inside the geographical limits, you will be presented a small courtesy car at the same time as yours is being repaired.
The repairer may also, with your settlement, offer an alternative solution greater suitable to your requirements. Once it's been determined that your car may be economically repaired by one of the approved repairers and if it can not be driven, a courtesy car might be supplied on the following running day for as lengthy as the repairs take.
If your automobile can nevertheless be legally pushed (in other words, it is roadworthy), the courtesy car could be delivered while your automobile is accrued for maintenance. If it's far deemed that your automobile is uneconomical to repair, or if it's miles stolen and now not recovered, you will be provided with a small courtesy automobile with an engine size no extra than 1200cc for up to fourteen days.
While you have the courtesy automobile you might be dependable to pay fines for any parking or riding offences or congestion prices, and any extra prices for non-price of those charges.
You may be asked to produce the correct credit score or debit card to the authorized repairer to cover these expenses.
6 Words written in bold have unique meanings.These meanings are defined in the policy definitions phase of the coverage ebook on page 8.
Age Co Car Insurance is administered via Ageas Retail Limited, and underwritten through Ageas Insurance Limited.
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